4 Steps to Knowing What Your Customers Want Better Than They Do
Just as consumers are increasingly expecting personalized experiences, companies are realizing that a personalized infrastructure can provide them with the competitive advantage of better delighting and serving customers.
The increasingly sophisticated techniques used by cyber criminals - including undetected malware and unauthorized access to mobile devices and sensitive data - have led financial services organizations to pursue new approaches to preventing and detecting such activities.
When it comes to mobile initiatives, more and more companies are seeking a comprehensive strategy that stretches across multiple business units and geographies (for both customer and employee-facing solutions) and examines the implications for IT, architecture and analytics.
Off-price chains including T.J. Maxx and Saks' Off Fifth outlets will open online stores this year, with software that manages inventory, tracks it in real time and updates the site when styles sell out. The tools are designed to help the off-price retailers avoid promoting out-of-stock items online and to keep up with fast-moving clearance inventory.